Maintenance and Service

Verified SEMS maintenance scope for backup, restore, support bundle collection and software update workflow boundaries.

Last updated: 2026-08-25 Permalink

Verified maintenance functions in the current UI

The inspected SEMS settings and API surface confirm public documentation for:

EMS configuration backup
backup restore
support-bundle download
board update upload/apply workflow

CyberSun SEMS settings page for maintenance tasks — Maintenance and service actions are anchored in the current Settings area, including backup scope and setup/board context.

Configuration backup scope

The current settings UI states that the EMS backup covers /config/ems.

The current backup description explicitly says it includes:

EMS database
users
device configuration
TLS material

The same UI also explicitly says it does not include:

system/network state
telemetry history
spools
logs

Restore behavior

The current restore warning says that restoring a backup replaces /config/ems and restarts EMS.

Support bundle

The current event/support tooling exposes a support-bundle download path. Publicly, this can be described as a sanitized diagnostic export used for troubleshooting and support review.

Software update boundary

The current product contains upload/apply routes and UI for board update handling. Public documentation may state that an update workflow exists, but project-specific production update approval and maintenance windows must still be followed.

Requires engineering verification

The current public sources do not yet justify publishing a universal safe-shutdown, board-replacement or factory-reset procedure for every SEMS deployment.

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